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FAQ’S

Cheese

Why is THE BIG MOO such a good buy?

In a word, quality. Did you know it takes 8 pounds of Creamline whole milk to make 1 pound of THE BIG MOO? No mass-produced milk for THE BIG MOO; we use only local milk from small family farms in Wisconsin with no added growth hormones. We hand-make each block in small batches so we can assure every block is cheese perfection. 

And, we're shipping this product cold via 2 Day Express in environmentally sensitive packaging, ensuring it arrives at your home as fresh as the day we made it.

How should I heat my cheese?

We recommend the skillet, grill, air fryer, or oven, but the microwave works well in a pinch. The key is to use medium heat and flip the cheese occasionally. The outside should develop a sear or crust while the inside heats evenly to an internal temperature of 155-165 degrees Fahrenheit.

Can I eat my cheese cold?

You can; however, we don’t recommend it. Cooking brings out the true flavor and texture of THE BIG MOO.

How should I store my cheese?

You should put your cheese in the refrigerator as soon as it arrives. The only exceptions are if you want to freeze it or if you just can’t wait. In that case, just heat and eat it immediately (we get it!).

Can I freeze my cheese?

Yes, you can freeze THE BIG MOO for up to 12 months. Please keep it in its original packaging for ultimate freshness.

Are the cows who produce milk for THE BIG MOO humanely raised?

Yes, we treat our Wisconsin-based cows humanely from birth. They graze in pastures throughout their lives. In addition, our local family farms provide living conditions that more than meet the animals’ needs.

Does THE BIG MOO contain any added growth hormones?

No, we do not give our cows any rBST of rBGH growth hormones.

Is THE BIG MOO Keto diet-friendly?

Yes, THE BIG MOO is low in carbohydrates and high in protein and fat.

Is THE BIG MOO Kosher?

No, unfortunately, THE BIG MOO is not certified Kosher.

Is THE BIG MOO Gluten-free?

Yes, THE BIG MOO is Gluten-free and produced in a Gluten-free facility, but it is not certified Gluten-free.

Is THE BIG MOO 100% cheese?

Yes, THE BIG MOO is 100% cheese. Our Oh So Original flavor is made from only 3 ingredients: Milk from local family farms, enzymes, and salt: nothing artificial, no preservatives in THE BIG MOO, just cheese perfection.

How big is each block of THE BIG MOO?

It measures 4" x 6" x .75" and weighs 8 oz. Plenty for three-four people or one big eater.

What kind of rennet is used to produce THE BIG MOO?

At THE BIG MOO we make our cheese with microbial rennet not animal derived rennet.

Payment

What payment methods do you accept?

We accept major credits cards, MasterCard, Visa, American Express, Discover, and shopPay, Google Pay, and PayPal. We also welcome THE BIG MOO gift cards! To pay with a gift card, just enter the corresponding gift card number.

Shipping

What are your minimum order quantities?

The minimum order quantity for THE BIG MOO is 3 blocks of cheese because of shipping constraints. But, great news, shipping is free on all orders!

When will my cheese ship?

We currently ship two days a week.

- Your cheese will ship on Monday if you place your order by Sunday at 5:00 pm CST.

- Your cheese will ship on Wednesday if you place your order by Tuesday at 5:00 pm CST.

When will my cheese arrive?

We use 2 Day delivery exclusively. Your cheese should arrive by 8:00 pm, two days after it ships. Please note that carriers occasionally experience shipping delays; we will do everything to ensure your cheese arrives as intended.

Will I be notified when my cheese arrives?

Yes, we will provide a shipping tracking number so you can monitor your cheese's every move from Wisconsin to your door.

What if my cheese isn't cold?

We do our best to keep your cheese cool throughout transit by using an insulated box and gel packs so it stays as fresh as possible. That said, there's no need for immediate concern if your cheese is not cool when you open the box. We highly recommend putting the cheese in your refrigerator immediately. If there are quality concerns, please let us know within 7 days of receiving the product.

Are your shipping materials sustainable and recyclable?

Yes! The exterior box is fully recyclable. The insulation used is a natural biodegradable material that will break down over several months in the landfill. The gel packs can be reused in personal coolers, etc.

Will my cheese ship on or over a major holiday?

No, we do not ship cheese if it were to be in transit or delivered on a major holiday to ensure your cheese's freshness. Major holidays include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Do you ship to PO Boxes?

We use 2 Day shipping exclusively and occasionally, this service, unfortunately, does not allow shipping to PO Boxes. But we will do our best and let you know!

Do you ship outside the US?

Unfortunately, not at this time. We currently ship to the 50 states, even Alaska and Hawaii!

Gifting

Do you offer gift cards?

We do! We offer digital e-gift cards for $50, $100, $150 and $200.

Can I add a gift message to my order?

Absolutely! You can add a gift message to your order on the checkout page labeled "gift options.” You will need to click on the box next to the "Add a gift message" option, and a box will appear where you can enter your message.
If you missed the gift message section and placed your order without the message, you can send an email to info@thebigmoocheese.com
and ask us to include the enclosed gift message in your order. A customer service representative will respond and notify you if they were able to add the message.

Do you have customized corporate gifts?

Yes, we do! THE BIG MOO specializes in custom gifts for clients and employees of any size company. Our corporate client specialist is available to help you and can recommend products to the specifications of your business. You can reach out to our corporate gifting specialist at info@thebigmoocheese.com.

Discount

Do you provide samples?

Unfortunately, we do not currently provide samples.

Do you have coupons?

We do not currently offer any coupons, but you will get 10% off your first order if you sign up for our newsletter.

What is your discount code policy?

Our discount codes will not work on gift cards or monthly subscriptions unless otherwise noted. If you have any issues placing your order with a discount code, you can always message us at info@thebigmoocheese.com, and we will be happy to place the order for you.

Returns

What if I want to return my product?

Please reach out to us at info@thebigmoocheese.com, giving us all the details. We will work together to determine if a return or exchange is the best course of action. We require that the unused product be returned for all refunds and exchanges. We will generate a FedEx shipping label and email it to you.

How will I be reimbursed?

In the event of a return, we will credit your original form of payment. For exchanges, we'll send new cheese your way the next time we ship.

Wholesale

Do you sell wholesale?

Yes! Learn more about our wholesale offers by writing to us at wholesale@thebigmoocheese.com

Newsletters

How do I subscribe to The Moospaper?

You can easily subscribe to The Moospaper by filling out your information at the following link: https://www.thebigmoocheese.com/moospaper. You can also subscribe by entering your email in the "Get More Moo" field located at the bottom of this webpage.

How do I unsubscribe to The Moospaper?

All you need to do is click the "unsubscribe from this list" link at the bottom of the email, and you should be all set!

Contact

How do I contact THE BIG MOO?

If you have questions, please email us: info@thebigmoocheese.com. Or give us a call: (608) 571-7667.